Help center

GENERAL QUESTIONS
How do I apply the hair + scalp serum?
When can I expect results from using the hair + scalp serum?
Will the hair + scalp serum make my hair greasy?
What if the hair + scalp serum irritates my scalp?
How long should my hair products last?
Are your hair products safe for colored or processed hair?
When should I apply my hair serum?
Help! My hair serum pump isn’t working. Also why doesn’t it have a straw?
How do I apply the S24 Rapid Recovery Hair Mask?
When can I expect results from the hair mask?
Can I apply multiple skin serums at once?
What should I do if my skin feels dry or sensitive after using a serum?
What time of day should I apply my skin serums?
How long should my skin products last?
What is the sequence of applying my serum and moisturizer?
When can I expect results from the skin serums and moisturizers?
How do I learn more about a product I’m interested in?
Can I shop SpoiledChild in-store?
How do I sign up for your emails?
How do I unsubscribe from newsletter updates?
I need to contact SpoiledChild - can I do so by chat or phone support?
Why haven’t I received an email response yet?
Can I learn more about SpoiledChild?
How can my company work with SpoiledChild?
The product I love is out of stock. Can I order in advance or place a back-order?
Are SpoiledChild products vegan and cruelty free?
Do SpoiledChild products contain fragrance?
Are SpoiledChild products safe for sensitive skin?
Do SpoiledChild products cause sun sensitivity?
Are SpoiledChild products pregnancy safe?
How does your recycling program for empty capsules work?
How do I know what products are the best match for me?
How can I find out more information about a product?
Is your packaging recyclable?
ORDERS & PAYMENT
How does Try Before You Buy Work?
Can I cancel or edit my order?
How do I confirm my order has been placed?
What should I do if my products arrive damaged?
What payment types do you accept?
What are the SpoiledChild e-gift code terms and conditions?
Can I use multiple promotion codes at one time?
Help my promotion code isn’t working!
Is sales tax applied to my order?
RETURNS
What is your return policy?
How do I make a free return?
How do I make an exchange?
Where do I drop my return package?
Can I use my own label? Why do I need to use a printed SpoiledChild label?
Can I make a return or exchange on an international order?
SHIPPING & TRACKING
How can I check the status of my order?
What are your shipping policies?
How quickly will I receive my order?
Can you deliver to APO/FPO/DPO and PO boxes?
What shipping options are offered in the United States?
What shipping options are offered in Canada?
Do you ship internationally?
Do I have to sign for my package upon arrival?
What do I do if my package is lost or stolen in transit?
MY ACCOUNT
How do I login to my account or create a new account?
Help! I haven’t received the secure login link.
What if I can’t remember my password?
How do I change the email address associated with my account?
How is my personal information safeguarded?
AUTO-REFILLS
Why sign-up for Auto-Refills?
How do I sign-up for Auto-Refills?
How do I assemble a glass dispenser refill?
How do I assemble a jar dispenser refill?
How do I know when my next Auto-Refill order will arrive?
How can I edit or cancel my next shipment date?
How can I update my payment?
What if my address changed?