ORDERS & PAYMENT

We designed the Try Before You Buy program to make buying skin and hair products online easier 

by giving you time to try your product(s) at home before being charged. Here’s how it works:

• We send you a full sized product(s) and you are charged upfront for shipping, which is nonrefundable. You may also see a temporary preauthorization or pending charge for the full amount of your order. 
•  Your payment method may be subject to preauthorization, a temporary hold, for the full purchase price of your Try Before You Buy order, which may reduce the available balance or credit limit of your payment method for the duration of the temporary hold.
• You keep just the product(s) you love and when your trial is over, you are charged the full price of the product(s) you keep. You can return any product(s) you don't love before the end of your trial, and you will not be charged for the returned product(s).
• You can download a free pre-paid return label any time within your trial here.
• We know it can take time to build a new routine, so even after being charged, you have 60 days from your original order date to return your product(s) for a full refund (excluding shipping costs). We want to make sure you have time to see results and absolutely love your product(s).
• You can find out more information about the preauthorization and Try Before You Buy in our terms and conditions here. 

If you have any questions or concerns regarding your Try Before You Buy order, be sure to contact us.

We do not allow for existing orders to be canceled due to how quickly our orders enter the warehouse’s system. If you have specific questions about your order or need to make any changes to your shipping address on an existing order, please contact us directly.

If you’ve already received your order and decided it’s not for you and you’d like to cancel your Try Before You Buy trial, we’re sad to hear the product(s) didn’t work out but made it easy for you to cancel your trial.

Head to spoiledchild.com/return to download a free, prepaid return label for your trial order. Follow the directions with the return label, print it out, and drop it off at the designated courier. Once your return has been processed, your trial will be cancelled and you will not be charged for the product(s) you returned.

If you were already charged, no worries! You can follow the same steps as long as it’s within 60 days of your order date for a refund on all products returned.

You will receive a confirmation email once your order has been placed. If you do not receive the email within 1 hour of placing your order, please contact us.

If any of the product(s) in your order arrive damaged, please contact us with a photo of your damaged item(s). Be sure to keep the original box and packaging materials.

For Try Before You Buy (trial) orders, we accept Visa, American Express, Mastercard, Discover, JCB credit, debit cards, and Paypal. We do not accept prepaid cards.

For other orders, we accept Visa, American Express, Mastercard, Discover, JCB credit and debit, prepaid cards, and PayPal.

• E-gift codes can only be used on new orders and cannot be applied on existing orders.
• Each code is a one-time use code, so be sure to use the whole amount in one purchase.
• Once an e-gift code is applied at checkout, it’s considered redeemed and cannot be reactivated or replaced.
• E-gift codes are not valid for quiz-based or Auto-Refill orders.
• Only one e-gift code can be applied at any given time.
• Returns will only be refunded the amount paid after the applied e-gift card (excluding shipping costs, which are always non-refundable).
• Most e-gift codes do not cover shipping costs.

Only one promotion code, discount, or e-gift code can be used at a time. These cannot be combined or used together.

Oh no! Check the following:

• Copy and paste the e-gift code into the ‘promo code’ field at checkout to ensure numbers, letters, and dashes are correctly input.
• Ensure there are no spaces before or after the coupon code.
• E-gift codes are not valid for quiz-based orders or Auto-Refill orders.
• E-gift codes can only be used on new orders and cannot be applied on existing orders.
• Some promotion codes are only valid for a limited time. 

SpoiledChild charges sales taxes for online transactions based on shipping address and as required by applicable laws.