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SHIPPING & TRACKING
How can I check the status of my order?
You can check the status of your order by signing into My Account and selecting the “Order History” tab across the top. Additionally, once your order ships, you will receive a confirmation email with shipping details and a tracking number. By clicking the tracking number in the email, you can track your order and see the estimated arrival date.
What are your shipping policies?
We aim to have orders received by 2:00 pm EST processed to be packed and shipped the same day the order is placed. Any orders received after 2:00 pm EST will be processed on the next business day. Once we have shipped your order, we will send you an email with shipping details and a tracking number. Follow the link in the email to track your order and check the estimated arrival date.
How quickly will I receive my order?
- US orders will typically be delivered within 3-7 business days
- Canada orders will typically be delivered within 6-14 business days
- International orders (outside of the US and Canada) will typically be delivered within 7-14 business days
We do our best to estimate delivery time accurately. However, all delivery timelines are estimates and are subject to change. Holiday processing and shipping time may vary.
For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your shipping confirmation email.
Additionally, some items sold by SpoiledChild require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipping for these items is dictated by these regulations and therefore the shipment of some products to certain locations may not be possible.
Can you deliver to APO/FPO/DPO and PO boxes?
We cannot deliver to APO/FPO/DPO or PO boxes at this time.
What shipping options are offered in the United States?
We offer standard shipping for all US orders. Orders will be delivered within 3-7 business days (estimated).
What shipping options are offered in Canada?
We offer shipping via FedEx CrossBorder for all Canadian orders. Orders will be delivered within 6-14 business days (estimated).
Do you ship internationally?
Yes we do! We ship internationally (outside of the United States and Canada). International orders will be delivered within 7-14 business days (estimated).
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers to the local carrier in your country or air and ground transportation strikes or delays. We also are not responsible for any extra fees, customs, or backend charges once the package has left the United States.
Some items sold by SpoiledChild require special handling as specified by country-specific regulations governing the transport of these items. The method of shipping for these items is dictated by these regulations and therefore the shipment of some products to certain locations may not be possible.
Do I have to sign for my package upon arrival?
No, but please make sure your shipping address is a secure location.
What do I do if my package is lost or stolen in transit?
We hope this never happens! If your package is lost or stolen, please contact us and we will work to resolve the issue. If your package is marked as delivered by the courier and you did not receive your product, please contact the courier to see where they left it or if there was an issue delivering your product. Orders that are marked as delivered are eligible for replacement but not for refund.