ORDERS & PAYMENT

We do not allow for existing orders to be canceled due to how quickly our orders enter the warehouse’s system. If you have specific questions about your order or need to make any changes to your shipping address on an existing order, please contact us directly.

You will receive a confirmation email once your order has been placed. If you do not receive the email within 1 hour of placing your order, please contact us.

If any of the product(s) in your order arrive damaged, please contact us with a photo of your damaged item(s). Be sure to keep the original box and packaging materials.

For Try Before You Buy (trial) orders, we accept Visa, American Express, Mastercard, Discover, JCB credit, debit cards, and Paypal. We do not accept prepaid cards.

For other orders, we accept Visa, American Express, Mastercard, Discover, JCB credit and debit, prepaid cards, and PayPal.

• E-gift codes can only be used on new orders and cannot be applied on existing orders.
• Each code is a one-time use code, so be sure to use the whole amount in one purchase.
• Once an e-gift code is applied at checkout, it’s considered redeemed and cannot be reactivated or replaced.
• E-gift codes are not valid for quiz-based or Auto-Refill orders.
• Only one e-gift code can be applied at any given time.
• Returns will only be refunded the amount paid after the applied e-gift card (excluding shipping costs, which are always non-refundable).
• Most e-gift codes do not cover shipping costs.

Only one promotion code, discount, or e-gift code can be used at a time. These cannot be combined or used together.

Oh no! Check the following:

• Copy and paste the e-gift code into the ‘promo code’ field at checkout to ensure numbers, letters, and dashes are correctly input.
• Ensure there are no spaces before or after the coupon code.
• E-gift codes are not valid for quiz-based orders or Auto-Refill orders.
• E-gift codes can only be used on new orders and cannot be applied on existing orders.
• Some promotion codes are only valid for a limited time. 

SpoiledChild charges sales taxes for online transactions based on shipping address and as required by applicable laws.